Learn about Air Asia’s Call Center Transition to Address Complaints
Learn about Air Asia’s Call Center Transition to Address Complaints

Learn about Air Asia’s Call Center Transition to Address Complaints

Air Asia call center is the key to solving your various problems. Through this call center, you can get various information and directions related to things and all problems about the flight you need. Indeed, sometimes obstacles can arise when you are about to make a flight.

This call center is basically made to make it easier for customers to report and communicate things quickly and practically without having to visit directly to the airline office. No matter where you are and anytime, you can easily reach contact with AirAsia.

Basically, AirAsia itself is one type of airline that comes from Malaysia. This airline can already carry passengers on travel routes around the world such as in the Asian continent, Australia, and even Europe. For the airline office itself is spread in various countries including indonesia itself.

However, as the times evolve and technology is much more sophisticated, AirAsia increasingly provides convenience for its customers including in communication and reporting services. Therefore, currently AirAsia no longer uses air asia call centers manually, but has been more towards online.

Then, Where is the Manual Call Center in Switched?

If in the past every customer could contact AirAsia and AirAsia X Flight services on Monday to Sunday, airasia no longer uses the manual service for its customers. AirAsia has transferred all forms of complaints and communications to more sophisticated ones.

Air Asia’s more advanced call center service  certainly uses a more automated online system, where everyone is easier to access, even easier to get the desired answer without having to wait long enough. This service is called AirAsia Live chat, or automatic chat.

Not only through automatic chat, to be able to contact the airline you can also take advantage of various other social media platforms. For example , you can contact the airline through the official AirAsia account via Direct Message Twitter, or Facebook Messenger. Certainly quite accessible, right?

Another air Asia call center method  that can be used to contact AirAsia is to chat traditionally through airAsia’s official website. Of course, even though it is not served directly by officers, but communication services with the airline are still easily accessible and can still help you.

Learn More About AirAsia AVA Live chat

As explained earlier that one way to make customers can contact the airline is through live chat or live chat through chat media. AirAsia itself named the method airAsia Virtual Allstar or known as AVA Live chat which is easily accessible.

Live chat which is a replacement for air asia call center is in the form of a virtual assistant equipped with Artificial Intelligence (AI) that can simulate live conversations. In its use, you will not interact with a staff or employee directly but is handled by a chatbot that answers automatically.

Although answering automatically, but you don’t need to worry because the answers that will be given by this live chat will still be quality and satisfactory as long as the questions you ask are included in popular and common questions. This medium also mastered about 11 languages that make it easier for you.

You don’t need to be confused to communicate through this media even if the airline comes from abroad. Because, the language you will  use will certainly be understood by the technology used in this live chat.  You can also feel another advantage, namely the unlimited time to contact the airline.

If in the past when you were still using the air asia call center manually you could only communicate from 06.00 to 22.00, here you have no time limit. This live chat service is valid daily and at all times because it does not employ employees in this section. Easy, isn’t it?

How to access AirAsia’s AVA Live chat Practically

To be able to access AVA live chat is very easy. You just need a stable internet connection and gadget devices. After that, you can visit the official website of AirAsia. Go to the support page in it. Once logged in, you’ll find the live chat icon in the lower left corner.

Click the air asia call center button  in the form of the live chat and you will be directly connected to the live chat. If you want to be easier to access the live chat, you can also download the AirAsia service application on your mobile phone. There is also a live chat service.

Not only through the website, mobile application, Facebook, and also Twitter, recently AirAsia has also planned to further expand this chatbot service which can also be accessed on Whatshapp and the WeChat application. Both are very close to the user so it will certainly be easier to access.

You can choose which platform you like to contact AirAsia if you experience problems or various other problems. Although it is instant and sophisticated, you can still make manual calls with staff, but this will usually go through a long process.

What Can YouHelp Through Live Chat?

Previously explained, because it does not use the services of staff in its latest Air Asia call center service  , the answers given by this chatbot are general and depend on the questions that are often asked. Therefore, you also have to understand what are the things that can be answered live chat accurately.

Things that you may be able to ask through live chat include bookings and ticket changes, how to buy baggage, information related to flight status, information about airasia promo inquiring, and even how to buy inflight food.  You can also choose a seat through this live chat.

Through this live chat, as a passenger you can also apply for a refund when canceling an airplane ticket. The latest information related to AirAsia airlines can also be obtained  here. Everything has become very complete and appropriate to make it easier for you when using this flight service.

However, another thing you should also  pay attention to is how to ask. Since you’re not talking to a real person, then you can’t ask too long a question. Usually, you only need to enter keywords to get information from what you want to  know.

For example, in this case you want to know information about checking in, then you can only write the check-in keyword on the live chat you are  using. Later you will get a reply, and you only need to follow the process afterwards. Quite easy and simple, yes!

If the use of this live chat service is still not able to provide satisfaction, you can still connect directly with the staff of AirAsia even though it takes a lot of time. In essence, even if you no longer use the air asia manual call center , you will still be able to communicate with the airline more easily.

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