Since 2019, the airline has begun to change the Air Asia Indonesia call center system which was manual and requires staff in its services to become an online and centralized system. This is done, among others, so that Air Asia customers are easier to contact the airline.
Initially, the call center system provided by the airline is only through the phone manually which will be handled by the staff. Maybe on the one hand this will further clarify the solutions expected by customers regarding the various obstacles they face. Unfortunately, there are limited time and resources.
Air Asia Indonesia call center that still uses this manual system can only be accessed through one door that is opened every day but only within 06.00 until 22.00. So, in this case the customer cannot at any time contact the maskapai if something happens.
Air Asia services are currently redirected to an online live chat AVA system that can be accessed anywhere and anytime you want. Accompanied by artificial intelligence, this system can operate automatically, and can answer your questions satisfactorily if it matches common questions.
There are also several types of live chat provided by air asia, among others, is live chat that can be accessed through social media twitter, through Facebook, through the mobile application, or through the Whatsapp messaging application. The following is a complete review of each live chat.
Contact airlines via Facebook Messenger
One of the social media that is quite popular even among young people saat this is Facebook. This application is one of the social media that can provide a lot of information. Through Facebook, users can also exchange messages through the Facebook Messenger feature, which of course is easy to use.
In improving convenience services for its customers, Air Asia airlines utilizes this social media to be able to accommodate suggestions and criticism from its customers online. The airline replaced the Air Asia Indonesia call center manual with the use of a chatbot on air Asia’s official account on the Facebook page.
You can go to the official page of the airline, then click the messenger section and you can directly contact Air Asia easily. However, you need to know that Facebook Messenger only uses chatbots and is not directly related to Air Asia staff who can answer questions in detail.
Even so, you can still ask questions related to various problems and obstacles experienced through Facebook Messenger as long as your questions are still general and not very detailed. Because, this Facebook Messenger chatbot can only provide a simple answer for you as an airline customer who asks.
Easier Service Through AVA Live Chat Air Asia
Air Asia Indonesia call center is not only redirected to social media, but also through the airline’s official website. The airline also provides a chatbot system on the official website to provide live chat services with customers. Customers can now easily contact the airline through this system.
The difference between the AVA chatbot service and Facebook Messenger is quite significant. The live chat system on the official website was created by air Asia’s IT team specifically, so that even if it is a chatbot, this live chat can respond and answer various more complex questions.
Therefore, Air Asia airline customers are advised to use AVA live chat for various questions that are quite detailed answers. Air Asia Indonesia’s manual call center switch to an online system is very helpful for customers to get information 24 hours every day.
To use it is very easy. You just visit the official website of Air Asia airline. After that, find the live chat icon in the lower left corner of the page. This website can be accessed via mobile or desktop. You can also download the official mobile app.
Air Asia Indonesia Call Center Switch via Twitter Account
In addition to using the AVA live chat service which can be accessed on the official website, as well as Facebook Messenger, you can also contact the airline through Air Asia’s official Twitter account. Twitter is a social media that is quite widely used by users from all walks of life. For this reason, this method is easier.
To communicate through Twitter is not in the form of live chat as on Facebook Messenger or on the official website, because Twitter does not have the chat feature. However, you don’t need to be confused to communicate through this social media. The things you need to do are quite easy.
You only need to send a direct message or direct message to air Asia’s official Twitter account on @AVA_airasia. In addition, you can also mention the account in the post you tweeted to get an answer. The advantage of this system is that it involves directly the staff of Air Asia airlines.
That is, your questions can be answered in maximum and detail. After you have asked the question through this way, the airline will contact again. You can get answers directly or diverted through air asia indonesia call center in the form of AVA chatbot as long as the problem asked is not too severe.
MakeIt Easy to Chat Directly Through Whatsapp Application
The live chat service provided by Air Asia airlines is increasingly sophisticated and pampering customers. One of the conveniences, you can now contact Air Asia only through the whatsapp short message application. Whatsapp support for Air Asia live chat was provided in June 2020.
As a short messaging application that is very popular and used almost all over the world, of course, the existence of this direct chat service via whatsapp is a plus point for Air Asia itself. Here, you will connect with a virtual assistant or even with a support team from Air Asia Airlines.
Unfortunately, to be able to connect directly with the support team will take a long time. But in the use of live chat on whatsapp is very easy and even the easiest compared to other methods. You just need to access this application either through your computer or mobile phone, and then open the chat.
After that, you click on a new contact and enter the Air Asia Indonesia call center number on whatsapp with the number +601135165078 and type anything to start in your chat room. Later, you will receive a response from Air Asia’s chatbot, and you just need to follow the next steps.
Through this whatsapp application, you will be easier and flexible in asking various questions related to flights and airlines. Usually, the Air Asia chatbot will provide a common question option as a keyword to ask. You just have to reply with a number that matches the list of them.
Now, along with the development of technology, everything is indeed very easy and pampering customers. Air Asia is no exception, which also upgrades in terms of communication services. Even though the manual Air Asia Indonesia call center is no longer enforced, you can still communicate more flexibly and simply.