Akulaku, which is a financial service provider platform where the quality is already global, will certainly provide an Akulaku call center that customers can contact when experiencing problems or want to submit various complaints. The goal is that Akulaku can always connect with its customers well and also transparently.
Akulaku opens opportunities for you to be able to do online shopping activities using credit services. In fact, you can also shop in installments and make cash loans where they are very flexible. So, the presence of Akulaku here is intended to facilitate the lives of its customers in making various transactions.
Some of the facilities provided by Akulaku include the purchase of credit, then the purchase of internet quotas and data packages, payment of BPJS bills, PDAM, and pln, even the purchase of airline tickets. All these payment activities and purchases can be done on credit, even you can make a loan.
Unfortunately, in the service of Akulaku certainly not all customers are satisfied. For this reason, Akulaku provides various Akulaku call center channels so that customers can contact their parties at any time freely. Here are some ways customers can submit complaints and questions through a call center.
Submit Your Complaint Through Customer Service
One of the channels that you can contact to submit questions or to get information is to contact the Customer Service of Akulaku. This CS service can be accessed without limits, namely for 24 hours. Not only that, calls without charge can also be obtained.
If you want to contact Akulaku staff through this method, you can contact through the Akulaku call center at 1500920 number. Through this number, you can submit various questions and complaints related to installments and credits in Akulaku. You can also convey various other obstacles.
The method of submitting complaints and customer questions is considered more effective through this call center. Because in addition to the service running for 24 hours, through this CS you will also directly connect with the competent Akulaku staff and have the knowledge to help solve your problems quickly.
Although it is not as easy as live chat, but this Akulaku call center can provide direct answers clearly and directly to customers so that customers do not need to be confused to get a solution in every obstacle faced. Customers can freely ask unlimited questions as long as they are in accordance with the complaint submission procedure.
Also Try Complaint Service Via Email
In addition to being able to submit complaints and questions related to Akulaku through the call center, you can also do it through other platforms or media. One of the common media used to make complaints is through akulaku official email. Here, you can easily express what you want to say.
The email address you are referring to is at cs.id@Akulaku.com. This method has always been the most common method of communicating. You just need to create an email as usual with the subject “Complaint” or “Question About….” and start filling out the body of the email with what you want to convey to Akulaku.
Unfortunately, there are shortcomings of this channel if you want to use it as a medium for submitting complaints or submitting questions. Unlike in akulaku call centers that tend to be quick to respond, precisely through email you will take a long time to get answers from staff or employees of akulaku.
This is because email is not a medium that is opened at all times compared to call centers, so there is a possibility that it may take a short time. Even if you have received an answer, usually the staff will direct you to the CS section and other social media to get a response faster.
Whatsapp As a Complaint Media yang Easy dan Simple
There are also other media that are much simpler and easier to use to ask questions and distribute complaints in addition to akulaku call center and email, namely WhatsApp. As a very popular messaging medium, WhatsApp is certainly a friend for almost everyone in the world to exchange messages and information.
Therefore, Akulaku also utilizes the popularity of this media to be able to connect with its customers more flexible and freely. Even though you use WhatsApp media, the messages you send are not fully answered by the Akulaku chatbot. Through the use of this method, you can still get in direct contact with employees from akulaku.
Like the use of akulaku call center, through WhatsApp can also reveal various questions and complaints you freely through this live chat. You just have to send a chat containing what you want to say clearly. Do not forget to include evidence of the complaint to be processed immediately.
In the submission of complaints, make sure you use clear, concise, easy to understand language, and do not use languages that are poorly understood. Clear language will make it easier for Akulaku staff to understand natural problems and immediately find the solution you need. Be patient in waiting for the response of akulaku staff.
The WhatsApp connection number that can be contacted is at the 081113508161 number. To get an answer from Akulaku’s side, you have to be patient because it takes a while. Make sure you ask in language that is easy for the staff to understand.
Come Directly to Akulaku’s Office agar More Clearly
The last option that can be done if you have many important questions or complaints that you want to convey is to go directly to akulaku office. Using the Akulaku call center or WhatsApp is free of charge, but it takes time to get a response and solution to various problems experienced.
If you want a quick and clear response, you can go straight to the office and talk to the officer there. Unfortunately, this may sound a little troublesome. Visiting the Akulaku office can only be done for customers who live in the Jabodetabek area, because the distance is still affordable.
Unlike customers whose residence is far from the region, it will certainly be difficult. Not to mention the cost required more. Therefore, it is recommended for customers to take advantage of the media provided by the Akulaku party earlier to make it easier to submit your questions and complaints and problems.
You can also take advantage of the help center contained in the Akulaku application. Here, you can give any feedback you want. The first step that needs to be done is to download the Akulaku application on your phone and then log in to the application. Look for feedback icons and you can deliver feedback.
It is quite easy to be able to contact Akulaku’s side even if you do not go directly to Akulaku’s office. As technology develops, everything can be done online or by phone. Although there are currently no more varied channels than WhatsApp, Akulaku can still accommodate the needs of customers who need a solution.
If you want to contact Akulaku, you just have to make a choice whether to use the call center, through direct chat on WhatsApp, or through a message sent via official email. All methods you can try depending on your own comfort, including the Akulaku call center which is quite effective.