AXA Mandiri call center is a service provided as a form of making it easier for every customer to get information. Insurance issues that are quite important require a clear and transparent flow of information. For ordinary people, insurance is considered quite complicated. Especially with the obligation to pay it which is considered burdensome.
But in fact, insurance provides guarantees when experiencing bad things unexpectedly. This is a form of prevention so that you don’t have to worry in the future. Insurance services also provide security at a certain level. So it can be attached very helpful to solve various problems related to security.
Insurance policies are sometimes difficult to claim, especially if some procedures are still missed. Customers will usually find it difficult to request such claims if needed. But when calling a call center, then you can get some information. Moreover, the call center task also provides the information needed by customers.
As one of the insurance service providers, AXA does offer services to every customer. AXA Mandiri call center is also one form of facilities provided to accommodate every question. This makes it easier for everyone not to have to come to their branch office.
Information About AXA Mandiri Insurance
Financial services companies have indeed developed for a long time and provide various services to the community. In addition, financial services such as investment financing, lending, to insurance are quite in demand. This is because not many institutions are willing to provide such services because they are considered full of risks.
AXA Mandiri is also a financial services company engaged in several service sectors, one of which is an insurance policy provider. AXA Mandiri call center is provided to meet these needs quickly. Provide information services related to policies and conditions when you want to make a claim on an insurance policy.
Actually, this company has been established for a long time, precisely in Paris since 1817 where financial service providers began to appear. Then because it continues to grow rapidly due to acquisitions, it is renamed. 1985 became the year that AXA became the official name along with the acquisition of Drouot Group.
This insurance service provider company then developed around the world, one of which was Indonesia. In Indonesia, AXA collaborates with Mandiri to strengthen its market network. No wonder there are more than 1300 branch offices in Indonesia. Coupled with having 2300 financial advisors in various cities.
The number of branch offices established has the aim to provide everyone with the opportunity to get an insurance policy. Moreover, there are many things that need to be insured such as health to other valuable assets such as vehicles. This insurance will be very useful when needed when customers experience unexpected things.
AXA Mandiri Call Center Service
As a form of concern for each of its customers, AXA Mandiri provides call center services in various forms. The call center can help when you are experiencing claim problems, claim changes, and other services. The trick is quite easy by calling (021) 3005 999 in business hours.
- AXA Mandiri SMS
One of the services that customers can use is through SMS. Unlike the complaint call, the service via SMS can be enjoyed for 24 hours. This is more helpful when at certain times outside of working hours you need something. For example, experiencing bad things and wanting an insurance claim.
You can send an SMS to the number 679999 with the number already registered. Make sure you have registered a personal number to facilitate the verification process. But unfortunately this SMS service can only be accessed by Indosat and Telkomsel providers only. While one number is only used for one policy number.
- AXA Mandiri Quick Response
Another service that can be used in addition to the AXA Mandiri call center is called Quick Response. But unfortunately this service can only be done for customers who are in the Jabodetabek area. For customers who live in the area can call (021) 3005 8788 on weekdays and working hours.
- AXA Voice
This service is quite unique by simply calling the number (021) 3005 9999 and getting some important information. For example, number 11 to find out the unit price, number 1423 about change information on policy data, and so on. This service is quite helpful for people with a large level of activity.
AXA Mandiri Head Office Address
If you are not satisfied with AXA Mandiri’s call center service, you can go to its head office. Its headquarters are located in Jakarta, the main one is Jl. Prof. Dr. Satrio Kav. 18 Kuningan City. You can visit AXA Tower GF Floor on weekdays Monday to Friday.
But if you want to send a certain complaint, it can be sent to the same address, but addressed to Up. Complaint Management Unit AXA Financial. You can make various complaints related to insurance matters. For example, if you have submitted a change in data but have not responded.
For customers located in East Java and surrounding areas, there is no need to go to Jakarta. This is because in Surabaya also established a branch office to accommodate complaints from every customer. The address is on Jl. Polisi Istimewa No. 32-38 Darmo which is quite easy to reach.
Therefore, you don’t need to worry when there is a problem at the wrong time. There are various branch offices that can be reached easily. Service through calls can also be done so that customers get solutions quickly. The service will later help solve the problems that are being experienced.
AXA Mandiri Insurance Policy Products
As a financial services provider company, of course there are many products offered to everyone. Therefore, AXA Mandiri’s call center is to provide detailed information services for each policy product. This service is in the form of premium liability information to information on the terms and conditions needed in insurance.
There are many financial services offered such as general insurance to special insurance. Each insurance service certainly has its own claims procedure, although not much different. But for people new to the world of insurance, the difference is quite confusing. It is not even uncommon for them not to understand.
The presence of AXA Mandiri call center to provide information services to prospective customers to choose insurance. Moreover, insurance is an effort to prevent when bad things happen in the future. The mistake of choosing insurance will certainly make customers experience losses because they do not get proper compensation.
In addition, it should be understood that this service is not only for individuals, but can be used in groups. For example, it is for corporations that want to keep every asset so that in the future it gets reimbursed when it is damaged. This allows the owner of the corporation to think calmly in running the company.
While there are several ways to get such information services, you need to make a call on the official channel. The goal is not to be exposed to fraud on behalf of the company. Keep in mind also that this service is free to some degree. Therefore, AXA Mandiri call center is quite helpful for customers.