Since August 2020, Air Asia has been switching AirAsia’s call centers to be easier through online live chat services. Now if you want to contact the airline, you can no longer use the call center number that used to be active but through the live chat.
The live chat service provided by Air Asia is named AVA with the extension AirAsia Virtual Allstar. Where this AVA is a live chat system that is driven by artificial intelligence (AI) to be able to serve customers appropriately and practically, and can be accessed at any time.
This AVA is literally a virtual assistant of Air Asia airline that is indeed in charge of serving all questions, even complaints from customers automatically and online. This service itself can be accessed either through the official Air Asia website address, through Facebook Messenger, or the WhatsApp application.
In this service you will not be in direct contact with officers such as using the AirAsia call center but instead connected to a computer or called a chatbot. The content of the chat is automatically sent to you. Here are some things you can get through this live chat service.
Meladmits ticket bookings or flight changes
One of the things you can do using AVA’s live chat service is to book airline tickets. If you used to order directly or by phone, today you can order it only through this online all-round service which will later be sent via email address.
Booking tickets is very easy. The first step to do is to press the icon that says “flight book” to book your plane ticket. Then, find this button on the main menu of air Asia’s official website. Once you press the order button, you will be asked a few questions.
AVA as a form of virtual assistant from the airline will ask some questions related to the flight of your order aircraft. In the process, you need to answer all the questions from the chatbot and follow the next steps. This process is almost similar to the booking process when using a manual AirAsia call center .
After finishing answering these questions, AVA will direct you to the next page that contains additional facilities. This includes the addition of baggage, the selection of aircraft seats, and ordering various types of food and drinks. After that, fill in your name in the available fields, and then make a payment.
The process of booking tickets online without going through the AirAsia manual call center has been completed. And now, you just have to wait for your ticket to be sent to your email address. During the period before the flight, you can also check the status of the plane’s flight and make changes about the booking made.
Checking Air Asia Promos Using This Service
Not only to book airline tickets and make various changes more easily, AVA’s online service system can also be used to get information related to various promos offered by Air Asia. Of course you want to know it, right?
In the AirAsia call center system in the form of live chat, you can simply type the words “promo rate” or “promo” in the chat room with AVA. Then, you will receive a reply from the Air Asia chatbot. The reply to be received is not a list of airline promotions offered but in the form of tips.
As a virtual assistant, AVA live chat will provide assistance by offering tips on how to find promos on the official websiteof this Ai r Asia airline. AVA will direct you to click on the section that says “Radar Promo” to find out various promos offered by Air Asia and other aircraft airlines.
The promo offered by Air Asia is one of them is to provide benefits for its customers who join Air Asia BIG and pay using Air Asia BIGPay. There are several pieces or other benefits that you can enjoy. You just need to try the information from the AVA.
Don’t Worry About Refunds, Because AVA Can Help
In processing air travel, of course , sometimes you meet with various obstacles and problems in the booking process. For example, you can at any time cancel the flight schedule of a plane that has been booked for certain reasons, or a trip that is rescheduled, even the process of booking double flight tickets accidentally.
You may also experience errors in the payment process, for example, you maken payments twice on the same ticket. Of course, this will be very detrimental if you do not make a refund or refund that you have given to the Airline Air Asia.
However, you calm down. Because, through the AirAsia call center system where it has been converted into an online and automatic all-rounder you can take care of it quickly and easily. You only need to take advantage of the live chat service, namely AVA as a virtual assistant for you and replace the call center.
The way as usual, you open a chat room with AVA. On the main menu, you can select the “refund” section, then continue the next process, namely “refund requests”. After that, you can choose what kind of return you need, for example because of a double payment.
After the process, you must provide a PNR code that you can find on the flight plan. Then, follow the next step, and prepare for the attachment request of some important documents. Even without an AirAsia manual call center , all your affairs can still be handled to the maximum by Air Asia.
Make Your Complaints Through Live Chat
Every service provided, of course there are parties who feel that they have not been maximized. Therefore, every company certainly always opens the opportunity for customers to submit their complaints as a form of criticism and also corrections for future improvements. Therefore, Air Asia also provides opportunities to submit complaints through this live chat service.
Even without going through the AirAsia call center, customers can still submit your various complaints and input flexibly to air Asia. The stage for submitting the complaint is not too complicated. As always, you can live chat with AVA and tell me about your complaint.
The submission of this complaint is quite different. You will be given a special link address to accommodate your complaints or complaints. Previously, you had to type “feedback” or “feedback” in the chat room with AVA, and then also type “complaint”.
Then, follow the next step, and if you have received a special feedback link, the customer can immediately fill it out and convey what the customer complained about. When you’re done, click send and wait for the airline to send you a reply email. It’s easy enough not to make a complaint online?
As a trusted airline, Air Asia always strives to provide the best unlimited service to its customers. Therefore, this live chat service is here to make it easier for you to interact with the airline. Even without an AirAsia call center again, you will still feel the maximum convenience.